1. Introduction
Weqqaa ("Weqqaa", "we", "our" or "us") is a digital platform designed for early warning, surveillance, and operational intelligence. Because we process sensitive information, we take your privacy seriously. This Privacy Policy describes how we collect, use, store, share, and protect information when you use our websites, dashboards, APIs, mobile apps, and any related services (collectively, the "Services").
By accessing or using Weqqaa, you agree to the practices described in this Privacy Policy. If you do not agree, you should not access the Services and may contact us for clarifications.
2. Data We Collect
The information we collect depends on how you interact with Weqqaa (for example as an administrator, field officer, analyst, or integration partner). In general, we collect the following categories of data:
Account & profile data
- Full name, email address, and contact number.
- Organization, role, and access level (e.g. central authority, field team, lab user).
- Login identifiers, audit trails, and preferences.
Usage & telemetry data
- Features you interact with, pages visited, timestamps, and sessions.
- System performance signals, error logs, and diagnostic events.
- Clickstreams used to improve UX and product reliability.
Device & technical data
- IP address, browser type, and operating system.
- Language, time zone, and approximate location.
- Device identifiers for security, fraud prevention, and access control.
In some implementations, Weqqaa may also process domain data (for example, animal records, facilities, labs, or surveillance events). Such data is owned by your organization and processed strictly under the applicable agreements.
3. How We Use Your Data
We use the information we collect only for legitimate and clearly defined purposes, including:
- Providing, maintaining, and securing the Weqqaa platform.
- Authenticating users, managing roles, and enforcing access controls.
- Powering dashboards, analytics, and decision-support features you rely on.
- Monitoring system health, detecting misuse, and preventing unauthorized access.
- Improving user experience through UX research, feature enhancements, and performance tuning.
- Providing support, incident response, and communicating important changes or notices.
4. Legal Basis & Data Retention
Where applicable, our legal basis to process personal data includes:
- Contractual necessity – to deliver the Services defined in our agreements with your organization.
- Legitimate interests – such as improving security, reducing fraud, and optimizing platform reliability, balanced against your privacy expectations.
- Legal obligations – where we must retain or disclose data to comply with applicable laws and regulations.
We retain data for as long as it is needed for the purposes described above, or as required by law, regulation, or contractual obligation with your organization. Retention schedules can be further customized at the deployment or project level.
6. Your Rights & Choices
Depending on your jurisdiction and the agreements with your organization, you may have rights over your personal data, such as:
- Accessing a copy of the personal data we hold about you.
- Requesting corrections to inaccurate or incomplete data.
- Requesting deletion of data, where allowed by law and contractual obligations.
- Objecting to or restricting certain types of processing, such as analytics or marketing communications.
In most deployments, these requests are coordinated through your organization's Weqqaa administrator or data protection officer. You may also contact us directly using the details in the Contact Us section.
7. International Transfers
Weqqaa may be hosted in regional data centers depending on the project (for example, GCC-based hosting). Where data is transferred across borders, we apply safeguards aligned with applicable regulations and contractual controls defined with your organization.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect product changes, security enhancements, or regulatory updates. When we make material changes, we will update the "Last updated" date at the top and, where appropriate, notify administrators or users via in-app notifications or email.
9. Contact Us
If you have questions about how Weqqaa handles your data, or if you wish to exercise your privacy rights, please contact your Weqqaa project administrator or reach out to our support team using the official communication channels provided for your deployment.